Terms of Service

1. Agreement

These Terms govern your purchase and use of LocalFoundry systems and services. By purchasing a system, creating an account, or using anything we build for you, you agree to these Terms.

2. Definitions

"LocalFoundry", "we" or "us" means LocalFoundry, located in Fairfax, Virginia. "Customer" or "you" means the business purchasing our services. "System" means the product tier you purchase and everything included in it. "Deliverable" means the website, portal, workflow or other output we produce. "Customer Content" means text, images, logos, data and other material you provide or that your business generates through the System.

3. Eligibility

You must be at least 18 years old and authorized to enter into agreements on behalf of the business you represent. Our services are sold to businesses, not to consumers.

4. The product ladder

Our services are organized as a ladder of systems, each solving a specific business bottleneck. Each tier has a one-time setup (manufacturing) fee and a recurring monthly management fee, both stated at the time of purchase. Higher tiers include the capabilities of the tiers below them unless stated otherwise.

5. Scope and changes

Before manufacturing begins we define the scope of your build through the onboarding interview and a specialist scope validation. What is included in your tier is what we build.

Payment of the manufacturing fee constitutes approval of the validated scope by default. If you would prefer a personal review with a designer before manufacturing starts, you may request one at no additional cost and we will schedule it before work begins.

Work outside the validated scope is a change request. We will quote it, and it does not begin until you approve the quote in writing.

6. Fees and payment

Prices are stated in U.S. dollars. The manufacturing fee is due before build work begins. A separate launch fee, where applicable, is due before your site goes live. Monthly management fees begin at launch.

All fees are non-refundable once the corresponding work has begun. We do not offer discounts, promotions or countdown pricing — the price shown is the price.

7. Recurring billing

Monthly management fees bill automatically each month on the anniversary of launch until cancelled. You authorize us and our payment processor to charge your payment method on that schedule.

If a payment fails we will notify you and retry. Continued non-payment may result in suspension under Section 17.

8. Usage limits

Monthly management includes ongoing hosting, maintenance, monitoring and a reasonable volume of content updates and small changes for your tier. Requests that amount to a redesign, a new page set, or a new system are quoted separately.

Where a System includes usage-based components (messaging, calls, AI interactions), fair-use limits for your tier are stated at purchase; sustained overage is billed or requires an upgrade.

9. AI-assisted services

Parts of our services use AI to produce insights, recommendations, drafted content and automated responses. AI output can be inaccurate or incomplete. It is assistive, not professional advice, and material recommendations are reviewed by a person before we act on them.

You are responsible for reviewing AI-generated content published under your business name.

10. Customer content

You retain ownership of your Customer Content. You grant us a limited license to host, process, modify and display it solely to build, operate and support your System.

You represent that you have the rights to everything you provide and that it does not infringe anyone's rights or violate any law.

11. LocalFoundry intellectual property

Our platform, templates, component libraries, code frameworks, internal tooling, processes and documentation remain our property. Nothing in these Terms transfers ownership of them to you, and you may not resell, sublicense or reproduce them.

12. Deliverable and website rights

While your account is active you have full right to use your Deliverable for your business.

If you cancel, your website remains live for a grace period stated in your cancellation confirmation, after which it is taken down. During that grace period your Customer Content remains available for export.

Any domain LocalFoundry purchased on your behalf is always transferred to you on request, at no charge, whether or not you remain a customer.

The underlying platform, templates and technology used to produce the Deliverable stay LocalFoundry property and do not transfer on cancellation.

13. Customer data separation

Each customer's data is stored and access-controlled separately. We do not share one customer's data with another, and we do not use your data or your customers' data to produce output for anyone else.

14. Privacy and data processing

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

Where we process information about your own customers through tools we build for you, you are the controller of that data and we process it on your instructions and only to operate and support your System.

15. Third-party services

Our Systems rely on third-party services including hosting and database infrastructure, payment processing, domain registration, AI providers, communications providers and search and review platforms. Their availability, terms and pricing are outside our control, and we are not liable for their outages, changes or decisions.

16. Customer responsibilities

You agree to provide the information, assets and approvals we need in a timely manner; to keep account credentials secure; to use the System lawfully; and to comply with the rules of any platform connected to your System, including Google, review platforms and messaging carriers.

Delays caused by outstanding information or approvals shift the build timeline accordingly.

17. Suspension

We may suspend a System for non-payment, for unlawful or abusive use, or where continued operation creates a security or legal risk. Except in urgent cases we will notify you first and give you an opportunity to resolve the issue.

18. Cancellation and termination

You may cancel monthly management at any time with written notice. Cancellation takes effect at the end of the current billing period; fees already paid are not refunded.

On cancellation, Section 12 governs what happens to your website, your content and your domain. We may terminate for material breach that is not cured after notice.

19. Disclaimers

Our services are provided on an "as is" and "as available" basis. We do not guarantee specific business results, rankings, lead volume, revenue, or uninterrupted or error-free operation. To the extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

20. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or related to these Terms is limited to the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.

21. Indemnification

You agree to indemnify and hold LocalFoundry harmless from claims, damages and costs arising from your Customer Content, your use of the System, your handling of your own customers' data, or your violation of these Terms or applicable law.

22. Changes to these Terms

We may update these Terms as our services change. We will post the updated version here and, for material changes, notify account holders. Continued use after the effective date constitutes acceptance.

23. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. The exclusive venue for disputes is the state or federal courts located in Fairfax County, Virginia.

Contact

LocalFoundry — 9990 Fairfax Blvd, Ste 560, Fairfax, VA 22030. (202) 930-2138