← All workBarbershop & booking · Arlington, VA
Kingsman Barber
Six chairs, one shared phone. We moved the whole shop onto self-serve booking with deposits.
System 03 · Appointment + CRM
The business
An upscale barbershop with a loyal client base, booked entirely through DMs and a shared shop phone that nobody had time to answer during a cut.
The gap we found
Barbers were losing chair time to scheduling, no-shows had no cost attached, and new clients had no obvious way to book with a specific barber.
The system we built
Book by barber, not just by service
Each barber has a profile, a service list and their own availability, so regulars can rebook in two taps.
Deposits that protect chair time
A small card hold on booking, with clear cancellation terms, cut casual no-shows dramatically.
Reminders and rebooking prompts
SMS reminders before the appointment and a rebook nudge at the client's normal interval.
What changed
- Booking happens without staff involvement
- No-shows carry a real cost
- New clients can find and book a specific barber