← All workNatural hair & beauty salon · Fairfax, VA
Crown & Coils
Three stylists, four systems. We connected booking, intake, payments and follow-up into one flow.
System 05 · Business Development & Workflow
The business
A natural hair salon offering long, consultation-heavy services where an incorrect booking costs hours of chair time.
The gap we found
Booking lived in one app, consultation notes in a notebook, payments in a terminal, and follow-up nowhere. Clients frequently booked the wrong service length.
The system we built
Consultation before the chair
A short intake with photos determines the correct service and duration before the appointment is confirmed.
One connected flow
Booking, intake, deposits, payments, client history and follow-up now share one record per client.
Retention on a schedule
Maintenance reminders, product follow-up and reactivation for clients who have not been back in twelve weeks.
What changed
- Bookings match the real time each service takes
- Client history follows the client, not the stylist
- Lapsed clients get invited back automatically